Questions about
Online shop

Do I need to set up an account to place an order?
No, you don’t need an account.

Do you offer gift wrapping?
Yes. You find this feature as a product named Gift wrap servicein the online shop.

Which payment methods do you accept?
We accept the following payment methods:
- Paypal
- With credit card via Paypal (no need to have a Paypal account)
– By bank tranfer (via e-mail)

I prefer to pay by bank transfer. Is this possible?
Yes, just send us an e-mail and we will come back to you with the invoice. The order will be dispatched as soon as the money has been received.

What delivery service do you use?
We use the standard postal service for all our deliveries.

Which countries do you ship your products to?
We ship to the following countries:
- Luxembourg
- Europe 1: Andorra, Austria, Belgium, Denmark, France, Germany, Gibraltar, Monaco, Netherlands, Slovenia, Sweden, Switzerland
- Europe 2: Cyprus, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Malta, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Spain

My country is not listed on the shipping list? Can I still order from you?
Please send an inquiry via e-mail and we will come back to you with the exact total cost of a possible delivery.

What are your shipping rates?
Luxembourg: 5,00 €
Europe 1 and Europe 2: 12,50 €

You have more questions?

Perhaps it will be answered in the legal notice under the section Terms & Conditions related to SYMBOL’s online shop.